Privacy Policy
1. General
1.1 Geothermal Industries Australia Pty Ltd ACN 690 631 979 (GIA) is committed to ensuring your privacy and providing transparency and control over your Information collected during your visit to our website https://www.geothermalindustries.com.au/, by telephone, or directly from you. We are committed to maintaining the confidentiality of any personal information or sensitive information (together Information) that you provide to us and we will take all reasonable precautions to protect your Information from unauthorised access and use.
1.2 GIA is required to comply with the Privacy Act 1988 (Cth) and is bound by the Australian Privacy Principles. The Australian Privacy Principles are set out in detail at: https://www.oaic.gov.au/privacy/australian-privacy-principles-guidelines/.
1.3 To provide you with our Services, GIA may be required to collect Information about you. By using or interacting with our Services, you are entering into a binding contract with us and consenting to the use of your Information as detailed in this Privacy Policy. If you do not agree to this Privacy Policy in addition to our general terms of service, please do not use our Services.
1.4 This Privacy Policy sets out how we deal with your Information.
2. Definitions
2.1 In this Privacy Policy:
Act means Privacy Act 1988 (Cth).
Australian Privacy Principles mean the Australian Privacy Principles contained in Schedule 1 of the Act.
Consultant means the consultants nominated by GIA or otherwise as agreed between the parties from time to time.
Information means information about a Person that is Personal Information and/or Sensitive Information.
Key People means the individuals nominated by GIA or otherwise as agreed between the parties from time to time.
Person means a natural person.
Personal Information means information or an opinion about an identified Person, or a Person who is reasonably identifiable:
(a) whether the information or opinion is true or not;
(b) whether the information or opinion is recorded in a material form or not;
(c) may include:
(i) your contact details including your name, email address, your organisation (if applicable), mailing address, phone number and mobile phone number;
(ii) your country and state or territory of you or your organisation;
(iii) technical data associated with web browsing, cookie data, and date and time of web site visit(s), and other data for analytical purposes;
(iv) your or your organisation’s financial information, such as your bank account or credit card details, for any relevant purchases or for the purposes of credit eligibility; and
(v) any other personal information you provide to us in relation to the website or our Services.
Sensitive Information means:
(a) information or an opinion about a Person’s:
(i) racial or ethnic origin;
(ii) political opinions;
(iii) membership of a political association;
(iv) religious beliefs or affiliations;
(v) philosophical beliefs;
(vi) membership of a professional or trade association;
(vii) membership of a trade union;
(viii) sexual orientation or practices; or
(ix) criminal record,
that is also Personal Information; or
(b) health information about a Person; or
(c) genetic information about a Person that is not otherwise health information; or
(d) biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or
(e) biometric templates.
Services means the geothermal drilling services provided by GIA, the Consultant or Key People to you (the scope of which may be agreed between the parties from time to time in writing).
Third-Parties means those entities to which we provide or sell Information about you including Consultant and Key People.
3. Collection of your Information
3.1 Anonymity
(a) Due to the nature of the Services GIA provides, it is impractical for us to deal with you without knowing your full name, address, telephone number, email address, and other contact details.
(b) When you enquire about or engage our Services, you are required to use truthful and accurate information and you will not have the option to use a pseudonym or otherwise mask your identity.
3.2 Personal Information
We collect Personal Information from and about you for the following purposes:
(a) the provision of the Services to you (Primary Purpose);
(b) any purpose secondary to the Primary Purpose; and
(c) direct marketing by us.
3.3 Sensitive Information
(a) We will only disclose your Sensitive Information for the purposes for which you provide it to us, or for directly related purposes that you would reasonably expect, or if you agree to the disclosure.
(b) The only Sensitive Information that we will request from you is your membership of a professional or trade association (where applicable).
4. Unsolicited information
4.1 If GIA receives Information from you that we did not solicit from you and you draw our attention to this, we will, within a reasonable period after receiving the Information, determine whether or not we could have lawfully collected the Information had we solicited it.
4.2 If we determine that we could have lawfully collected the Information had we solicited it, we will deal with that Information in accordance with this Privacy Policy. If, however, we determine that we could not have lawfully collected the Information had we solicited it, then we will destroy or de-identify that Information as soon as practicable, where it is lawful and reasonable to do so.
5. Direct marketing
5.1 GIA may use or disclose your Personal Information (but not your Sensitive Information) for the purpose of direct marketing by, or on behalf of, us. This may take the form of emails, SMS, mail or other forms of communication. You may opt-out of receiving marketing materials from us by contacting us or by using the opt-out facilities provided (e.g. an unsubscribe link).
6. Disclosure to overseas recipients
6.1 GIA will not disclose Personal Information to overseas recipients, other than for the sole purpose of providing Services to you.
7. Third-Parties
7.1 Sometimes GIA contracts with Third-Parties to perform Services on our behalf. When we do that, we will only provide those Third-Parties with such Information about you as they need to perform those Services.
7.2 By providing your Personal Information to us, or to a Third-Party with whom we contract you consent to the transfer of that information to our Third-Party service providers.
7.3 Data storage
(a) Our Third-Party service providers may store and process Information provided by you on servers located outside Australia.
(b) When you provide your Information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that Information in compliance with the Act. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such Information in a way that is consistent with Australian Privacy Principles.
8. Storage and security of Information
8.1 We will take reasonable steps to protect Information that we hold from:
(a) misuse, interference and loss; and
(b) unauthorised access, modification or disclosure.
However, we cannot guarantee the security of your Information.
9. Business transfer
9.1 If we were to sell our business or substantially all of our assets, your Information would be one of the assets that is transferred to a buyer on the completion of such a sale.
9.2 You consent to:
(a) us transferring your Information to a Third Party that buys our business or substantially all of our assets; and
(b) the Third-Party buyer continuing to use your Information as set out in this Privacy Policy.
10. Using our website and cookies
10.1 We may collect Personal Information about you when you use and access our website.
10.2 While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
10.3 We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
10.4 We may also use cookies to enable us to collect data that may include Personal Information. For example, where a cookie is linked to your account, it will be considered personal information under the Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
11. Links
11.1 Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
12. Accessing and correcting your personal information
12.1 GIA takes reasonable steps to keep your Personal Information accurate, complete and updated. However, it is your responsibility to provide us with any changes or updates to your personal details.
12.2 If you ask, in most cases we will give you access to the Information that we hold about you and take reasonable steps to correct it if we consider that it is incorrect.
12.3 GIA will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
13. Changes to this Privacy Policy
13.1 GIA may make changes to this Privacy Policy from time to time, so please visit this Privacy Policy regularly, your continued use of our Services constitutes acceptance of any changes.
14. Does GIA record telephone calls?
14.1 GIA will always advise you if it is recording telephone calls with you for any purpose.
15. Making a complaint
15.1 GIA is committed to providing you with the best possible service for your needs and is committed to resolving your complaint in a fair and timely manner.
15.2 If you think we have breached the Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
16. Contact us
16.1 For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Postal Address: 4 Production Avenue, Warragamba NSW 2752
Email: info@geothermalindustries.com.au
Website: https://www.geothermalindustries.com.au/
Telephone: 02 8405 6886